Target Baseline Value
KPI tree preview. Document date 7/1/19
Name Description Performance Value
Balanced Scorecard This is a demo scorecard for the BSC Designer Online. You can use it to get an idea about the functions that has a software. You can find more examples of Strategy and KPIs Scorecards on our website: http://www.bscdesigner.com/real-bsc-examples.htm We also invite you to open a free 30-day trial account to try everything yourself. 70.42%
Financial Perspective If we satisfy the needs of our customers, what outcomes will our stakeholders see? 66.67% 15
Improve profits How could we improve profits of our business? 66.67% 15
Growth rates 66.67% 15
Improve customer service What customer's problem you need to solve to close a deal? 66.84% 61.37
Customer Perspective To achieve our vision, how must we look to our customers? 74.07% 74.07
Improve customer service 80.04% 80.04
NPS (Net Promoter Score) Would you recommend this product to others 80% 80
Multi level KPI with weights 82.24% 82.24
First call resolution rate 77.78% 70
Average response time 92.65% 2.27
Phone 94.44% 1.2
E-mail 97.83% 3
Live chat 56.25% 1.1
Internal Business Objective 1 What should we do in your internal business processes to solve customer's problem 52.28% 46.2
Provide better product 68.1% 68.1
KPI 4 Add more important KPIs to your strategy map 66.2% 66.2
First-time product experience indicator 70% 70
Internal Business Objective 3 What should we do in your internal business processes to solve customer's problem 0% 0
Reduce product complexity 84%
Internal Process Perspective How are we going to satisfy customer needs and meet financial goals? 80.05% 76
Video tutoriales 69.7% 61.6
KPI 5 - update me weekly 61.6% 61.6
KPI 6 - less value is higher performance 47.5% 31.5
KPI 7 - Binary Indicator 100% 91.7
Learning objective 1 What do we need to learn to be able to solve customers' problems? 0% 0
Reduce product complexity 88% 88
KPI 8 - Leading KPI 27.9% 27.9
KPI 9 - Lagging KPI 88% 88
Learning objective 2 What do we need to learn to be able to solve customers' problems? 0% 0
Reduce product complexity 100% 100
Learning objective 3 What do we need to learn to be able to solve customers' problems? 0% 0
CRM System Implemented 100% 100
Learning & Growth Perspective How must the company learn and improve in order to achieve its vision? 60.9% 56.2
Learning objective 1 72.5% 49
Learning validation metric 1 95% 95
Expert Opinion Metric 50% 3
Learning objective 2 76% 76
Learning validation metric 2 76% 76
Learning objective 3 40% 40
Learning validation metric 3 40% 40
Talent KPIs