Target Baseline Value
KPI tree preview. Document date 2/1/19
Name Description Performance Value
Balanced Scorecard This is a demo scorecard for the BSC Designer Online. You can use it to get an idea about the functions that has a software. You can find more examples of Strategy and KPIs Scorecards on our website: http://www.bscdesigner.com/real-bsc-examples.htm We also invite you to open a free 30-day trial account to try everything yourself. 62.97%
Financial Perspective 46.67% 12
Improve profits How could we improve profits of our business? 46.67% 12
Growth rates 46.67% 12
Improve customer service What customer's problem you need to solve to close a deal? 66.84% 61.37
Customer Objective 2 What customer's problem you need to solve to close a deal? 39.8% 39.8
Customer Objective 3 What customer's problem you need to solve to close a deal? 33.1% 33.1
Customer Perspective 56.75% 55.8
Improve customer service What customer's problem you need to solve to close a deal? 66.46% 63.6
NPS (Net Promoter Score) Would you recommend this product to others 80% 80
First call resolution rate 77.78% 70
Average response time 36.36% 32
Internal Business Objective 1 What should we do in your internal business processes to solve customer's problem 52.28% 46.2
Customer Objective 2 What customer's problem you need to solve to close a deal? 37.6% 37.6
KPI 3 - initiative is attached 37.6% 37.6
Internal Business Objective 2 What should we do in your internal business processes to solve customer's problem 42% 42
Customer Objective 3 What customer's problem you need to solve to close a deal? 66.2% 66.2
KPI 4 Add more important KPIs to your strategy map 66.2% 66.2
Internal Business Objective 3 What should we do in your internal business processes to solve customer's problem 0% 0
Internal Process Perspective 78.45% 74.4
Internal Business Objective 1 What should we do in your internal business processes to solve customer's problem 69.7% 61.6
KPI 5 - update me weekly 61.6% 61.6
KPI 6 - less value is higher performance 47.5% 31.5
KPI 7 - Binary Indicator 100% 91.7
Learning objective 1 What do we need to learn to be able to solve customers' problems? 0% 0
Internal Business Objective 2 What should we do in your internal business processes to solve customer's problem 84% 84
KPI 8 - Leading KPI 27.9% 27.9
KPI 9 - Lagging KPI 84% 84
Learning objective 2 What do we need to learn to be able to solve customers' problems? 0% 0
Internal Business Objective 3 What should we do in your internal business processes to solve customer's problem 100% 100
Learning objective 3 What do we need to learn to be able to solve customers' problems? 0% 0
Binary lagging metric 100% 100
Learning & Growth Perspective 70% 70
Learning objective 1 What do we need to learn to be able to solve customers' problems? 80% 80
Learning validation metric 1 80% 80
Learning objective 2 What do we need to learn to be able to solve customers' problems? 95% 95
Learning validation metric 2 95% 95
Learning objective 3 What do we need to learn to be able to solve customers' problems? 40% 40
Learning validation metric 3 40% 40