Target Baseline Value
Name Description Performance Value
Balanced Scorecard The demo scorecard for the article "What’s the Difference Between a Dashboard and a Balanced Scorecard?" https://bscdesigner.com/dashboard-vs-balanced-scorecard.htm 83.96% 44.55
Financial Perspective 0% 0
Improve profits How could we improve profits of our business? 0% 0
Improve Revenue
Control Costs
Improve Customer Satisfaction 85% 85
Support center is working properly today 82.92% 4.1
Customer Perspective 83.96% 44.55
Support center is working properly today 82.92% 4.1
Time to close a support ticket An executive needs to have an operational measure that will show the time that it takes to close a support ticket. 82.92% 4.1
Improve Customer Satisfaction 85% 85
Return problems rate 80% 8
Customer satisfaction rate 85% 85
Internal Process Perspective 0
Create knowledge base
Introduce Quality Assurance
Learning & Growth Perspective 0
Learn customer profile
Introduce regular assessments