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KPI tree preview. Document date 1/18/17
Name Description Performance Value
Dental Practice Balanced Scorecard This Balanced Scorecard is designed to help dental practices measure and improve their performance. Where possible benchmarks from US dental industry were used for the target values. Learn more about how to customize it: http://www.bscdesigner.com/balanced-scorecard-and-kpis-for-a-dental-practice.htm 43.85%
Financial Perspective 29.6% 338
Profitability, % Measurement: (Operating expenses)/(Revenues generated) 30% 30
Average annual production per active patient, $ Measurement: Measure the profit generated by one patient during a 1 year period 16.67% 500
Amount paid per active patient per year, $ Measurement: (Total marketing budget per year) / (The number of new active patients per year) 68% 160
Customers 62.8% 176.2
% of whitening procedures Measurement: (The number of whitening procedures) * 100% / (Total treatments per day) 40% 20
Accounts Receivable, $ Measurement: Percentage of due payments received after 2 months of the actual treatment 95% 95
Average Production Per New Patient, $ Measurement: Treatment plan value, $ 16.67% 500
FTAs, % FTAs % = (The number of not attended appointments * 100 %) / (The total number of appointments) 87% 13
Internal Business Processes 56.2% 26.2
Overhead (Operating expenses), % Measurement: (Overhead expenses * 100%) / (Collections) 40% 60
% of patients who leaves a dental practice Measurement: (The number of lost patients per year) * 100% / (The total number of patients) 88% 12
New patient conversion rate, % Measurement: (New Active Patients) * 100% / (Qualified leads). Use this KPI to find out how efficient your marketing system is. You will need to specify what lead is your qualified lead and then find out the conversion rate of the qualified leads into active patients. 30% 30
% of new patients Measurements: (The number of new active patients per year) * 100% / (The total number of patients) 40% 4
Education and Growth 26.8% 4,418
Annual production per full time employee, $ Measurement: (The total production, $) / (Number of full time employees) 22% 11,000
Treatment acceptance rate, % Measurement: (The number of accepted treatments) * 100% / (The total number of recommended treatments) 30% 30