Target Baseline Value
Name Description Performance Value
KPIs and Scorecard Calculation Examples This scorecard and its KPIs are based on the ideas discussed in the article "Scorecard and KPIs 101: Calculation of Indicators" available here: https://bscdesigner.com/calculate-metrics.htm 83.63% 76.94
Indicators with different performance formulas 36.61% 34.43
Linear growth of the "value" 12% 12
Linear decrease of the "value" 88% 12
The performance might grow very slowly in the beginning, but then increase rapidly 9.83% 79.3
Performance vs. Progress 47.22% 38
Average email response time 47.22% 38
Weight Example - The Relevant Importance of KPIs 65.33% 50
Average email response time 58.33% 20
First contact resolution rate 70% 70
Indicators with different measure units 185.33% 185.33
Quantitative Indicator 1 530% 530
Quantitative Indicator 2 20% 20
Qualitative indicator 6% 6