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| Name | Description | Performance | Value |
| KPIs and Scorecard Calculation Examples | This scorecard and its KPIs are based on the ideas discussed in the article "Scorecard and KPIs 101: Calculation of Indicators" available here: https://bscdesigner.com/scorecard-and-kpis-101.htm | 106.04% | |
| Indicators with different performance formulas | 36.61% | 34.43 | |
| Linear growth of the "value" | 12% | 12 | |
| Linear decrease of the "value" | 88% | 12 | |
| The performance might grow very slowly in the beginning, but then increase rapidly | 9.83% | 79.3 | |
| Performance vs. Progress | 47.22% | 38 | |
| Average email response time | 47.22% | 38 | |
| Weight Example - The Relevant Importance of KPIs | 65.33% | 50 | |
| Average email response time | 58.33% | 20 | |
| First contact resolution rate | 70% | 70 | |
| Indicators with different measure units | 275% | 275 | |
| Qualitative Indicator 1 | 530% | 530 | |
| Qualitative Indicator 2 | 20% | 20 | |
| Qualitative indicator |
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