Target Baseline Value
KPI tree preview. Document date 9/21/19
Name Description Performance Value
Balanced Scorecard 81.32%
Financial Perspective 0% 0
Improve profits 0% 0
Flawless first-time product experience 80%
Customer Perspective 80% 80
Flawless first-time product experience 80% 80
Product user-friendliness Perceived as product experience within two minutes when the customer is trying the product for the first time. 80% 80
Achieving excellence in product tutorials 88.89%
Making the product easier to get started 44.44%
Internal Process Perspective 66.67% 50
Making the product easier to get started 44.44% 20
Leadership training 97.3%
The value of the product unlocked The indicator shows the percept of the users who unlocked the value of the product, e.g. tried certain functions for a certain amount of time 44.44% 20
Achieving excellence in product tutorials 88.89% 80
Tutorials coverage The percent of the product functions covered by the tutorials 88.89% 80
Learning & Growth Perspective 97.3% 97.3
Leadership training 97.3% 97.3
Intrinsic motivation index Does your team have this kind of motivation? Did your team prepare a list of the typical challenges that they want to discuss with their trainer? 75% 75
Turnover rate among top performers 97.3% 2.7