Target Baseline Value
Name Description Performance Value
Example of using four perspectives 79.67% 75.6
Financial Perspective If we satisfy the needs of our customers, what outcomes will our stakeholders see? 0% 0
Improve profits 0% 0
Flawless first-time product experience 80% 80
Customer Perspective To achieve our vision, how must we look to our customers? 80% 80
Flawless first-time product experience 80% 80
Product user-friendliness Perceived as product experience within two minutes when the customer is trying the product for the first time. 80% 80
Achieving excellence in product tutorials 79% 79
Making the product easier to get started 44.44% 20
Internal Process Perspective How are we going to satisfy customer needs and meet financial goals? 61.72% 49.5
Making the product easier to get started 44.44% 20
Leadership training 97.3% 97.3
The value of the product unlocked The indicator shows the percept of the users who unlocked the value of the product, e.g. tried certain functions for a certain amount of time 44.44% 20
Achieving excellence in product tutorials 79% 79
Tutorials coverage The percent of the product functions covered by the tutorials 79% 79
Learning & Growth Perspective How must the company learn and improve in order to achieve its vision? 97.3% 97.3
Leadership training 97.3% 97.3
Intrinsic motivation index Does your team have this kind of motivation? Did your team prepare a list of the typical challenges that they want to discuss with their trainer? 75% 75
Turnover rate among top performers 97.3% 2.7