| Hoshin Kanri vs. Balanced Scorecard |
Using Hoshin Kanri and the Balanced Scorecard frameworks to describe the same strategy. Read more: https://bscdesigner.com/hoshin-kanri.htm |
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| Finance |
If we satisfy the needs of our customers, what outcomes will our stakeholders see? |
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| Improve financial sustainability |
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| Customer |
To achieve our vision, how must we look to our customers? |
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| Annual objective 1: Focus on the needs of high-paying clients |
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| Modify customer support policies |
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| KPI 01: Time to respond for high-paying clients |
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| KPI 02: Churn rate for high-profile clients, % |
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| Plan the development of new product features |
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| KPI 05: Time to market for new features, days |
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| KPI 06: Marketing budget for the new features, $ |
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| KPI 07: Feature/market fit for the new features, % |
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| Internal Business Processes |
How are we going to satisfy customer needs and meet financial goals? |
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| Annual objective 2: Achieve excellence in product training |
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| KPI 03: % of functions with up-to-date video tutorials |
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| Annual objective 4: Optimize business processes |
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| KPI 08: Improvement ideas suggested quarterly |
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| KPI 09: Processes with optimization plan, % |
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| Learning and Growth |
How should the company learn and improve in order to achieve its vision? |
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| Annual objective 3: Test and implement innovative ideas |
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| KPI 04: Innovation pipeline performance according to the scorecard |
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