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Hospital Balanced Scorecard |
This Balanced Scorecard helps to describe the strategy for a hospital organization. Read more: https://bscdesigner.com/hospital-kpis.htm |
59.75%
|
59.75
|
Finance |
If we satisfy the needs of our customers, what outcomes will our stakeholders see? |
78.15%
|
78.15
|
Driving revenue and profits growth within the competition |
|
78.15%
|
78.15
|
Partnerships with other facilities |
|
79.2%
|
79.2
|
Average treatment fee |
|
77.1%
|
22.9
|
Increase medication safety |
|
0%
|
0
|
Improve availability of services |
|
69.09%
|
69.09
|
Patient diagnostics safety |
|
85%
|
85
|
Clients |
To achieve our vision, how must we look to our customers? |
77.04%
|
77.04
|
Patient diagnostics safety |
|
85%
|
85
|
Overall patient satisfaction |
|
85%
|
85
|
Patient wait time |
|
65.2%
|
65.2
|
HIPAA compliance |
|
75.9%
|
75.9
|
Increase medication safety |
|
0%
|
0
|
The % of medical errors |
|
18.2%
|
81.8
|
Disease control |
|
13.3%
|
13.3
|
Improve availability of services |
|
69.09%
|
69.09
|
Patient vs. staff ratio |
|
75.7%
|
75.7
|
Bed or room turnover |
|
42.86%
|
14.1
|
Employing and retaining doctors |
|
88.7%
|
88.7
|
Improve stakeholder relationships |
|
28.7%
|
28.7
|
Internal Hospital Processes |
How are we going to satisfy customer needs and meet financial goals? |
39.3%
|
39.3
|
HIPAA compliance |
|
75.9%
|
75.9
|
Patient confidentiality index |
|
68.5%
|
68.5
|
Improve admission to the hospital |
|
83.3%
|
83.3
|
Increase morale |
|
36.6%
|
36.6
|
Disease control |
|
13.3%
|
13.3
|
Mistake incidences |
|
13.3%
|
86.7
|
Childhood immunizations |
|
72.5%
|
72.5
|
Improve expertise |
|
38.7%
|
38.7
|
Improve stakeholder relationships |
|
28.7%
|
28.7
|
Media mentions |
|
28.7%
|
28.7
|
Introducing learning programs |
|
58.2%
|
58.2
|
Learning and Growth |
How must the company learn and improve in order to achieve its vision? |
44.5%
|
44.5
|
Increase morale |
|
36.6%
|
36.6
|
Communication easiness |
Communication among the primary care doctor, proceduralist, & the patient |
40.2%
|
40.2
|
Claims denial rate |
|
36.6%
|
63.4
|
Improve expertise |
|
38.7%
|
38.7
|
Training per unit |
|
38.7%
|
38.7
|
Introducing learning programs |
|
58.2%
|
58.2
|