Target Baseline Value
Name Description Performance Value
Hospital Balanced Scorecard This Balanced Scorecard helps to describe the strategy for a hospital organization. Read more: https://bscdesigner.com/hospital-kpis.htm 59.75% 59.75
Finance If we satisfy the needs of our customers, what outcomes will our stakeholders see? 78.15% 78.15
Driving revenue and profits growth within the competition 78.15% 78.15
Partnerships with other facilities 79.2% 79.2
Average treatment fee 77.1% 22.9
Increase medication safety 0% 0
Improve availability of services 69.09% 69.09
Patient diagnostics safety 85% 85
Clients To achieve our vision, how must we look to our customers? 77.04% 77.04
Patient diagnostics safety 85% 85
Overall patient satisfaction 85% 85
Patient wait time 65.2% 65.2
HIPAA compliance 75.9% 75.9
Increase medication safety 0% 0
The % of medical errors 18.2% 81.8
Disease control 13.3% 13.3
Improve availability of services 69.09% 69.09
Patient vs. staff ratio 75.7% 75.7
Bed or room turnover 42.86% 14.1
Employing and retaining doctors 88.7% 88.7
Improve stakeholder relationships 28.7% 28.7
Internal Hospital Processes How are we going to satisfy customer needs and meet financial goals? 39.3% 39.3
HIPAA compliance 75.9% 75.9
Patient confidentiality index 68.5% 68.5
Improve admission to the hospital 83.3% 83.3
Increase morale 36.6% 36.6
Disease control 13.3% 13.3
Mistake incidences 13.3% 86.7
Childhood immunizations 72.5% 72.5
Improve expertise 38.7% 38.7
Improve stakeholder relationships 28.7% 28.7
Media mentions 28.7% 28.7
Introducing learning programs 58.2% 58.2
Learning and Growth How must the company learn and improve in order to achieve its vision? 44.5% 44.5
Increase morale 36.6% 36.6
Communication easiness Communication among the primary care doctor, proceduralist, & the patient 40.2% 40.2
Claims denial rate 36.6% 63.4
Improve expertise 38.7% 38.7
Training per unit 38.7% 38.7
Introducing learning programs 58.2% 58.2