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| Balanced Scorecard |
|
76.25%
|
60.5
|
| Financial Perspective |
|
|
|
| Customer Perspective |
|
75%
|
75
|
| Improve customer service |
|
75%
|
75
|
| Create video tutorials |
|
70%
|
7
|
| Train support agents |
|
85%
|
85
|
| Retention rate, % |
|
75%
|
75
|
| Internal Process Perspective |
|
77.5%
|
46
|
| Create video tutorials |
|
70%
|
7
|
| Tutorials coverage, % |
|
80%
|
80
|
| Average watch time |
|
70%
|
7
|
| Train support agents |
|
85%
|
85
|
| Training time |
|
50%
|
3
|
| Participation rate |
|
80%
|
80
|
| Evaluation test score |
|
85%
|
85
|
| Learning & Growth Perspective |
|
|
|
