Flow of Leading and Lagging Performance

KPI tree preview. Document date 9/21/19
Name	Description	Performance	Value
Balanced Scorecard		76.25%
Financial Perspective
Customer Perspective		75%	75
Improve customer service		75%	75
Create video tutorials		70%
Train support agents		85%
Retention rate, %		75%	75
Internal Process Perspective		77.5%	46
Create video tutorials		70%	7
Tutorials coverage, %		80%	80
Average watch time		70%	7
Train support agents		85%	85
Training time		50%	3
Participation rate		80%	80
Evaluation test score		85%	85
Learning & Growth Perspective

KPI tree preview. Document date 9/21/19

Name

Description

Performance

Value

Balanced Scorecard

76.25%

Financial Perspective

Customer Perspective

75%

Improve customer service

75%

Create video tutorials

70%

Train support agents

85%

Retention rate, %

75%

Internal Process Perspective

77.5%

Create video tutorials

70%

Tutorials coverage, %

80%

Average watch time

70%

Train support agents

85%

Training time

50%

Participation rate

80%

Evaluation test score

85%

Learning & Growth Perspective

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Examples & Training

Balanced Scorecard: Examples and Templates Examples of Balanced Scorecards created in BSC Designer.
Online Training: Building Balanced Scorecard Step by Step Online training where you learn about Balanced Scorecard and build it for your own scorecard.

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