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Balanced Scorecard |
|
76.25%
|
60.5
|
Financial Perspective |
|
|
|
Customer Perspective |
|
75%
|
75
|
Improve customer service |
|
75%
|
75
|
Create video tutorials |
|
70%
|
7
|
Train support agents |
|
85%
|
85
|
Retention rate, % |
|
75%
|
75
|
Internal Process Perspective |
|
77.5%
|
46
|
Create video tutorials |
|
70%
|
7
|
Tutorials coverage, % |
|
80%
|
80
|
Average watch time |
|
70%
|
7
|
Train support agents |
|
85%
|
85
|
Training time |
|
50%
|
3
|
Participation rate |
|
80%
|
80
|
Evaluation test score |
|
85%
|
85
|
Learning & Growth Perspective |
|
|
|