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KPI tree preview. Document date 1/18/17
Name Description Performance Value
Balanced Scorecard Learning and Growth Perspective of the Balanced Scorecard. Read more: http://www.bscdesigner.com/learning-and-growth.htm 69.92%
Financial Perspective 0
Customer Perspective 0
Internal Process Perspective 0
Learning & Growth Perspective 69.92% 64.17
Employee capabilities 75% 57.5
The number of training hours passed 83.33% 25
Final exam score 66.67% 90
Information system capabilities 59.02% 55
Leading: Resources (time, money) saved 56.52% 80
Improving customer retention, average shopping cart, etc. 66.67% 30
Strategy awareness and motivation 75.76% 80
Resources spent on improving strategy awareness (for example, training time) 80% 80
Average score of the strategy awareness survey. 69.23% 80