An example of a Balanced Scorecard for a nonprofit organization. The strategy map and KPIs from this example will help managers of non-profit companies to formulate their strategy and explain it to the stakeholders. Based on the article published at https://bscdesigner.com/nonprofit-scorecard.htm
70.25%
70.25
Financial Perspective
If we satisfy the needs of our customers, what outcomes will our stakeholders see?
75%
75
Stability and Growth
70%
70
Net amount of funds raised
70%
70
Financial donors
65.5%
65.5
Support community
80%
80
Service funding
80%
80
Receiving customers
0%
0
Customer Perspective
To achieve our vision, how must we look to our customers?
65.5%
65.5
Financial donors
65.5%
65.5
Ease of giving index
61%
61
Retention
Recognition index
70%
70
Improve operations
0%
0
Communications
0%
0
Receiving customers
0%
0
Product/Service quality
Community building
0%
Innovations
How are we going to satisfy customer needs and meet financial goals?
0%
0
Improve operations
0%
0
Volunteer/staff development
0%
Communications
0%
0
Information processing/communications
0%
Community building
Learning & Growth Perspective
How should the company learn and improve in order to achieve its vision?
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