Target Baseline Value
Name Description Performance Value
Pareto Analysis Template Apply Pareto analysis (or simply the 80/20 rule) to the different aspects of the organization’s strategy. Read more: https://bscdesigner.com/pareto-analysis.htm 0
Finance If we satisfy the needs of our customers, what outcomes will our stakeholders see? 0
What makes us more money? What 20% of the products/services account for 80% of the profit?
What caused us most loss? What are the 20% of activities that caused 80% of the losses?
Customer To achieve our vision, how must we look to our customers? 0
What customers should be in focus? What 20% of customers generate 80% of income?
What profile of partners should we be looking for? Who are that 20% of the partners that generated us 80% of income?
What to do with this map?
Internal Business Processes How are we going to satisfy customer needs and meet financial goals? 0
What are our priorities in product strategy? What 20% of the functions are used by 80% of the clients?
What errors should we fix as a priority? What 20% of the functions generate 80% of complaints?
How should we adjust talent management? What 20% of the employees consume 80% of the manager’s time? What 20% of the employees generated the most revenue?
Learning and Growth How should the company learn and improve in order to achieve its vision? 0
What training should we repeat? What 20% of learning activities brought 80% knowledge to the team?
What infrastructure should we develop? What 20% of infrastructure allowed us to gain 80% of the benefits?
Where should innovation efforts be focused on? What 20% of business systems generated 80% of the useful insights? Who were 20% of the staff that generated 80% of innovative ideas that proved to work?