| Quality Scorecard |
An example of the Quality Balanced Scorecard with KPIs. Learn more: https://bscdesigner.com/quality-kpis.htm |
67.1%
|
67.1
|
| Financial Perspective |
|
37.93%
|
37.93
|
| Sustainable growth |
|
37.93%
|
37.93
|
| Cost of Poor Quality |
|
|
480
|
| Customer support specialist costs |
|
|
120
|
| Solution costs |
|
|
240
|
| Brand impact costs |
|
|
120
|
| Maintainable product |
|
96.94%
|
96.94
|
| Avoid critical defects, fix non-critical defects quickly |
|
83.1%
|
83.1
|
| Customer Perspective |
|
0%
|
0
|
| Avoid critical defects, fix non-critical defects quickly |
|
83.1%
|
83.1
|
| Prevent Critical Quality Problems |
|
82.72%
|
82.72
|
| Solve Quality Issues Quickly |
|
77.47%
|
77.47
|
| Complexity index |
|
59.3%
|
59.3
|
| Excessive timing |
|
59%
|
41
|
| Excessive choices |
|
70%
|
30
|
| Excessive explanations |
|
49%
|
51
|
| Customer retention rate, % |
|
75%
|
75
|
| NPS |
|
87.64%
|
78
|
| Number of Complaints per Period |
|
86.67%
|
4
|
| Maintainable product |
|
96.94%
|
96.94
|
| Top performers turnover, % |
|
96.94%
|
5
|
| Quality/Complexity Complaints from Team |
|
|
|
| Root-Cause Analysis and Quality Assurance |
|
94.01%
|
94.01
|
| Internal Process Perspective |
|
84.73%
|
84.73
|
| Prevent Critical Quality Problems |
|
82.72%
|
82.72
|
| Near miss reporting training |
|
85%
|
85
|
| Learn to Prevent Quality Issues |
|
75%
|
75
|
| The number of critical problems per period |
|
66.67%
|
1
|
| Quality issues backlog |
|
98.77%
|
18
|
| Solve Quality Issues Quickly |
|
77.47%
|
77.47
|
| Quality Awareness |
|
75.88%
|
75.88
|
| Improvement Acceptance Ratio |
Improvement Acceptance Ratio = Suggested ideas / Implemented ideas, % |
69.23%
|
45
|
| Time to solve the critical problem |
|
85.71%
|
1
|
| Root-Cause Analysis and Quality Assurance |
|
94.01%
|
94.01
|
| Quality Awareness |
|
75.88%
|
75.88
|
| Time to develop prevention plan |
|
97.67%
|
3
|
| Time to implement prevention plan |
|
90.36%
|
30
|
| Learning & Growth Perspective |
|
78.63%
|
78.63
|
| Near miss reporting training |
|
85%
|
85
|
| Near miss awareness training penetration, % |
|
80%
|
80
|
| Near miss issues reported |
|
85%
|
17
|
| Learn to Prevent Quality Issues |
|
75%
|
75
|
| Ambiguities per requirements page |
|
66.67%
|
4
|
| Expert Review Metric (WTF/Minute) |
|
83.33%
|
4
|
| Quality Awareness |
|
75.88%
|
75.88
|
| Outdated training materials, % |
|
96%
|
4
|
| Quality training penetration, % |
|
82%
|
82
|
| Quality program awareness, % |
|
67%
|
67
|
| Communication redundancy |
Average Communication redundancy, % = (Average message size – Shortest message size) / Average message size. |
65%
|
35
|
| Time to respond to quality issue |
|
95.65%
|
2
|
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