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| Name | Description | Performance | Value |
| Quality Scorecard | An example of the Quality Balanced Scorecard with KPIs. Learn more: https://bscdesigner.com/quality-kpis.htm | 39.65% | |
| Financial Perspective | 0% | 0 | |
| Sustainable growth | 0% | 0 | |
| Cost of Poor Quality | 480 | ||
| Customer support specialist costs | 120 | ||
| Solution costs | 240 | ||
| Brand impact costs | 120 | ||
| Maintainable product | 96.94% | 96.94 | |
| Avoid critical defects, fix non-critical defects quickly | 67.55% | 67.55 | |
| Customer Perspective | 0% | 0 | |
| Avoid critical defects, fix non-critical defects quickly | 60.88% | 60.88 | |
| Prevent Critical Quality Problems | 82.72% | 82.72 | |
| Solve Quality Issues Quickly | 63.19% | 63.19 | |
| Complexity index | 70% | 70 | |
| Excessive timing | 70% | 30 | |
| Excessive choices | 80% | 20 | |
| Excessive explanations | 60% | 40 | |
| Customer retention rate, % | 75% | 75 | |
| NPS | 87.64% | 78 | |
| Number of Complaints per Period | 20% | 24 | |
| Maintainable product | 96.94% | 96.94 | |
| Top performers turnover, % | 96.94% | 5 | |
| Quality/Complexity Complaints from Team | |||
| Root-Cause Analysis and Quality Assurance | 94.01% | 94.01 | |
| Internal Process Perspective | 79.97% | 79.97 | |
| Prevent Critical Quality Problems | 82.72% | 82.72 | |
| Near miss reporting training | 85% | 85 | |
| Learn to Prevent Quality Issues | 75% | 75 | |
| The number of critical problems per period | 66.67% | 1 | |
| Quality issues backlog | 98.77% | 18 | |
| Solve Quality Issues Quickly | 63.19% | 63.19 | |
| Quality Awareness | 75.88% | 75.88 | |
| Improvement Acceptance Ratio | Improvement Acceptance Ratio = Suggested ideas / Implemented ideas, % | 69.23% | 45 |
| Time to solve the critical problem | 57.14% | 2 | |
| Root-Cause Analysis and Quality Assurance | 94.01% | 94.01 | |
| Quality Awareness | 75.88% | 75.88 | |
| Time to develop prevention plan | 97.67% | 3 | |
| Time to implement prevention plan | 90.36% | 30 | |
| Learning & Growth Perspective | 78.63% | 78.63 | |
| Near miss reporting training | 85% | 85 | |
| Near miss awareness training penetration, % | 80% | 80 | |
| Near miss issues reported | 85% | 17 | |
| Learn to Prevent Quality Issues | 75% | 75 | |
| Ambiguities per requirements page | 66.67% | 4 | |
| Expert Review Metric (WTF/Minute) | 83.33% | 4 | |
| Quality Awareness | 75.88% | 75.88 | |
| Outdated training materials, % | 96% | 4 | |
| Quality training penetration, % | 82% | 82 | |
| Quality program awareness, % | 67% | 67 | |
| Communication redundancy | Average Communication redundancy, % = (Average message size – Shortest message size) / Average message size. | 65% | 35 |
| Time to respond to quality issue | 95.65% | 2 |
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Examples & Training
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