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| Name | Description | Performance | Value |
| Retail Banking Scorecard | A scorecard for retail bank that takes into account emerging trends like competition from FinTechs. Learn more: https://bscdesigner.com/bank-kpis.htm | 83.54% | |
| Financial Perspective | 96.15% | 96.15 | |
| Grow revenue | 96.15% | 96.15 | |
| Earnings per share | 92.31% | 0.6 | |
| Tier 1 capital | 100% | 12.4 | |
| Trust bank | 76.75% | 76.75 | |
| Unbiased financial advice | 80% | 80 | |
| New Indicator | |||
| Customer Perspective | 78.38% | 78.38 | |
| Trust bank | 76.75% | 76.75 | |
| Transparent Pricing | 77.1% | 77.1 | |
| Simplify products and customer journey | 59.34% | 59.34 | |
| Manage Risks | 79% | 79 | |
| Trust index | Solution provided by bank / Total number of financial service opportunities | 76.75% | 76.75 |
| Bank transfer | 90% | 90 | |
| Utility bills | 80% | 80 | |
| Currency conversion | 61.54% | 40 | |
| Person to Person transfer | 44.44% | 20 | |
| Unbiased financial advice | 80% | 80 | |
| Master customer touchpoints | 90% | 90 | |
| Innovate like FinTechs | 75% | 75 | |
| Content engagement index | 80% | 80 | |
| Average time on page | Find more metrics for content engagement index: https://bscdesigner.com/social-media-metrics.htm | 110% | 4.2 |
| Public comments per post | Find more metrics for content engagement index: https://bscdesigner.com/social-media-metrics.htm | 50% | 3 |
| Internal Process Perspective | 76.09% | 76.09 | |
| Transparent Pricing | 77.1% | 77.1 | |
| % of customers reported unexpected bank fee | 93% | 7 | |
| % of operations where fees are shown beforehand | 40% | 40 | |
| Simplify products and customer journey | 59.34% | 59.34 | |
| Time needed to match the product for the customer needs | 61.54% | 7 | |
| % of services beyond keeping money safe | 57.14% | 20 | |
| Manage Risks | 79% | 79 | |
| Cyber security readiness index | 80% | 80 | |
| Nonperforming Loan (NPL) | 78% | 3.44 | |
| Innovate like FinTechs | 75% | 75 | |
| Online presence index | 75% | 75 | |
| Master customer touchpoints | 90% | 90 | |
| % of bank news delivered via social media | 80% | 80 | |
| % of customers who “liked” the bank’s social media page | 90% | 27 | |
| Learning & Growth Perspective | 0 | ||
| Better understand customer’s behaviour | |||
| Promote customer-centric culture | |||
| Be a great place to work | |||
| Find collaboration opportunities | |||
| Community investment |
Software tool for strategy execution recognized by professionals.
Featured articles
- 5 Must-Follow Steps to Prepare Business Strategy for an Execution Learn how to define, describe, and cascade strategy; how to track execution.
- Spreadsheet vs. Specialized Scorecard Software Where Excel wins and where the specialized software might be a better choice.
Examples & Training
- Balanced Scorecard: Examples and Templates Examples of Balanced Scorecards created in BSC Designer.
- Online Training: Building Balanced Scorecard Step by Step Online training where you learn about Balanced Scorecard and build it for your own scorecard.
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