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Retail Banking Scorecard |
A scorecard for retail bank that takes into account emerging trends like competition from FinTechs. Learn more: https://bscdesigner.com/bank-kpis.htm |
68.15%
|
68.15
|
Financial Perspective |
|
50%
|
50
|
Grow revenue |
|
50%
|
50
|
Earnings per share |
|
0%
|
1
|
Tier 1 capital |
|
100%
|
12.4
|
Trust bank |
|
76.75%
|
76.75
|
Unbiased financial advice |
|
80%
|
80
|
New Indicator |
|
|
|
Customer Perspective |
|
78.38%
|
78.38
|
Trust bank |
|
76.75%
|
76.75
|
Transparent Pricing |
|
77.1%
|
77.1
|
Simplify products and customer journey |
|
59.34%
|
59.34
|
Manage Risks |
|
79%
|
79
|
Trust index |
Solution provided by bank / Total number of financial service opportunities |
76.75%
|
76.75
|
Bank transfer |
|
90%
|
90
|
Utility bills |
|
80%
|
80
|
Currency conversion |
|
61.54%
|
40
|
Person to Person transfer |
|
44.44%
|
20
|
Unbiased financial advice |
|
80%
|
80
|
Master customer touchpoints |
|
90%
|
90
|
Innovate like FinTechs |
|
75%
|
75
|
Content engagement index |
|
80%
|
80
|
Average time on page |
Find more metrics for content engagement index: https://bscdesigner.com/social-media-metrics.htm |
110%
|
4.2
|
Public comments per post |
Find more metrics for content engagement index: https://bscdesigner.com/social-media-metrics.htm |
50%
|
3
|
Internal Process Perspective |
|
76.09%
|
76.09
|
Transparent Pricing |
|
77.1%
|
77.1
|
% of customers reported unexpected bank fee |
|
93%
|
7
|
% of operations where fees are shown beforehand |
|
40%
|
40
|
Simplify products and customer journey |
|
59.34%
|
59.34
|
Time needed to match the product for the customer needs |
|
61.54%
|
7
|
% of services beyond keeping money safe |
|
57.14%
|
20
|
Manage Risks |
|
79%
|
79
|
Cyber security readiness index |
|
80%
|
80
|
Nonperforming Loan (NPL) |
|
78%
|
3.44
|
Innovate like FinTechs |
|
75%
|
75
|
Online presence index |
|
75%
|
75
|
Master customer touchpoints |
|
90%
|
90
|
% of bank news delivered via social media |
|
80%
|
80
|
% of customers who “liked” the bank’s social media page |
|
90%
|
27
|
Learning & Growth Perspective |
|
|
0
|
Better understand customer’s behaviour |
|
|
|
Promote customer-centric culture |
|
|
|
Be a great place to work |
|
|
|
Find collaboration opportunities |
|
|
|
Community investment |
|
|
|