Target Baseline Value
Name Description Performance Value
Balanced Scorecard 40.78%
Financial Perspective 21.6% 21.6
Long- and short-term shareholder value 21.6% 21.6
Return-on-capital-employed
Cash flow monitored short-term returns
Customer Perspective 58.15% 58.15
Monthly and annual customer satisfaction surveys 70.9% 70.9
In-depth price index 45.4% 45.4
Tier 1 70.9% 70.9
Build long-term relationships with suppliers 70.9% 70.9
Monthly and annual customer satisfaction surveys 70.9% 70.9
Place the value of services rendered above cost
Tier 2 45.4% 45.4
Customers who chose services solely on the basis of cost 45.4% 45.4
In-depth price index 45.4% 45.4
Internal Process Perspective 0
Track the life cycle of a project 0
Recognizing the customer’s need
Meeting that need successfully
Performance levels for each department separately
Learning & Growth Perspective 42.6% 42.6
Product and service innovation 12% 12
Percentage increase in revenue from new services 12% 12
Improvement in financial, customer and internal process performance 74.1% 74.1
Index of a range of improvements in safety and repeat business 74.1% 74.1
Empowered and motivated employees 58.1% 58.1
The number of employee suggestions submitted 58.1% 58.1
Employee commitment and training programs. 26.2% 26.2
The revenue generated per employee 26.2% 26.2