KPI tree preview. Document date 2/23/17
Name Description Performance Value
KPIs in 5 Perspectives The list of the most popular KPIs divided into 5 categories. Make sure that you have read the article before applying them to your business. Learn more about KPIs in http://www.bscdesigner.com/list-of-sample-kpis-in-5-perspectives-of-bsc.htm 46.4%
Financial Perspective 33.47% 33.47
Assets 29.58% 29.58
Total assets holdings 88.8% 88.8
Profitability of assets 46.5% 46.5
Profitability of net assets 19.5% 19.5
Ratio of equity capital to total assets holdings 8.2% 8.2
Capital productivity ratio 7.1% 7.1
Efficiency of assets 7.4% 7.4
Investment 29.92% 29.92
Profitability of investment 53.1% 53.1
Market price per share 27.6% 27.6
Products 36.4% 36.4
Sales volumes for new products/services 69.4% 69.4
Revenue from new products/services 3.4% 3.4
Employees 35.14% 35.14
Asset value per one employee 45.6% 45.6
Working efficiency of personnel 2.9% 2.9
Marginal revenue per employee 29.8% 29.8
Added value per one employee 22.4% 22.4
Revenue per employee 75% 75
Sales 36.33% 36.33
Efficiency of sales volumes 23.9% 23.9
Ratio of marginal revenue 17.8% 17.8
Cash flow 50.2% 50.2
Total expenses 53.4% 53.4
Customer Perspective 52.89% 52.89
Finance 64.42% 64.42
Average annual expenses to serve one customer 82.8% 82.8
Marketing expenses 23.8% 23.8
Expenses per customer 46.6% 46.6
Average annual sales volume per customer 97.2% 97.2
Market share (%) 71.7% 71.7
Lead Conversion 22.83% 22.83
Number of customer visits to the company 28.2% 28.2
Average time between first contact with the customer and signing of agreement 26.5% 26.5
Number of lost customers 24.6% 24.6
Average time of taking an order 12% 12
Customer Profile 43.43% 43.43
Average amount of products shipped to one customer 4.5% 4.5
Average contact duration with a customer 77.2% 77.2
Number of visits/contacts with customers 51.4% 51.4
Specific weight of concluded agreements in the total number of contacts with customers 19.1% 19.1
Number of customers 41.5% 41.5
Number of customers per employee 66.9% 66.9
Marketing 80.88% 80.88
Number of advertising campaigns 88.7% 88.7
Customer loyalty 58.1% 58.1
Customer satisfaction 96.6% 96.6
Trademark index 80.1% 80.1
Internal Process Perspective 48.95% 48.95
Finance 21% 21
Specific weight of administered if expenses in total revenue 27.7% 27.7
Administrative expenses per employee 14.3% 14.3
Management 81.3% 81.3
Average decision-making time 84.1% 84.1
Ratio of timely completed orders 84.2% 84.2
Average product labor-output ratio 73.6% 73.6
Labor productivity growth 83.3% 83.3
Quality 62.5% 62.5
Number of properly executive orders 43.1% 43.1
Expenses related to correction of mistakes in managerial decisions 81.9% 81.9
Sustainability 32.5% 32.5
Emission of hazardous substances to the environment 10.6% 10.6
Influence of company products to the external environment 54.4% 54.4
IT 41.4% 41.4
Specific weight of expenses on IT Systems in the total amount of administrative expenses 57.3% 57.3
Increasing number of IT Systems &Computer Equipment 47.1% 47.1
Efficiency of information systems 19.8% 19.8
Efficiency 55.02% 55.03
Average time from placing the order to its completion 41.8% 41.8
Average development time of a new product 58.8% 58.8
Supplier frequency 30.3% 30.3
Turnover of material assets 89.2% 89.2
Learning & Growth Perspective 50.05% 50.05
Finance 59.13% 59.13
Marketing expenses per customer 93.7% 93.7
Average training cost per employee 76.8% 76.8
Expenses for research and innovation 88.6% 88.6
Specific weight of expenses on research and innovation in the total amount of expenses 27.8% 27.8
Specific weight of expenses on improvements in total amount of expenses related to IT technologies 72.9% 72.9
Non production expenses per customer 24.6% 24.6
Expenses related to preparations and study of new products 70.1% 70.1
Investment in training of personnel dedicated to customer relations 18.5% 18.5
Innovations 54.35% 54.35
Specific weight of new products in the total amount of products 44.6% 44.6
Length of research and innovation projects 28.8% 28.8
Resources allocated on research and innovation 24.5% 24.5
Investments in innovation and research 84.2% 84.2
Investments in exploration of new markets 45.8% 45.8
Number of rational and creative ideas per employee 98.2% 98.2
Employees 56.38% 56.38
Frequency of direct contacts with customers 14.5% 14.5
Employee trust rate to the company 84.3% 84.3
Specific weight of employees who have not reached a certain age in the total number of employees 69.4% 69.4
Employee satisfaction index 57.3% 57.3
IP 30.35% 30.35
Average time company patents are in force 46.3% 46.3
Number of registered patents 14.4% 14.4
Human resources perspective 46.62% 46.62
Leadership 40.35% 40.35
Leadership index 20.1% 20.1
Personnel motivation index 37.7% 37.7
Personnel trust rate to the company 32.8% 32.8
Average employee absence time 70.8% 70.8
Turnover 57.7% 57.7
Number of employees 64.5% 64.5
Personnel turnover rate 46.4% 46.4
Average employment time in the company 39.6% 39.6
Average employee age 80.3% 80.3
Profile 42.32% 42.32
Number of job applications to the company 8.4% 8.4
Ratio between temporary and permanent employees 40% 40
Percentage of employees with college degree 34.4% 34.4
Number of female managers 21.2% 21.2
Ratio of employees under 40 y.o. 51.6% 51.6
Ratio of fulltime employees 90.7% 90.7
Number of fulltime employees who spend less than half of working time in office 67% 67
Number of temporary fulltime employees 57.2% 57.2
Number of part time employees 0% 0
Number of employees with a per hour compensation system 52.7% 52.7
Education 46.1% 46.1
Annual expense for re-education of personnel 64% 64
Time spent for education and training of personnel 28.2% 28.2