Target Baseline Value
KPI tree preview. Document date 9/21/19
Name Description Performance Value
Balanced Scorecard This scorecard shows how the mind and strategy map techniques can be used together. This scorecard was created to showcase some ideas of the "Mind Mapping for a Strategist with BSC Designer" article. Learn more using this link: https://bscdesigner.com/mind-mapping-for-a-strategist.htm 75%
Finance 0
Increase revenue
Customer 75% 75
Improve customer support 75% 75
First call resolution rate, % 75% 75
Implement new IT 0%
Internal Business Processes 0% 0
Implement new IT 0% 0
Train new agents 75%
Learning and Growth 75% 12
Train new agents 75% 12
Agent training, hours 75% 12