Target Baseline Value
Name Description Performance Value
Balanced Scorecard This is a strategy map template that you can use as a starting point for your business scorecard project. Start with KPIs and Business Goals tab, then check out the results on Strategy Map tab. 97.12% 83.5
Financial Perspective If we satisfy the needs of our customers, what outcomes will our stakeholders see? 0
Financial goal : __________________________ 0
KPI:
KPI:
Customer Perspective To achieve our vision, how must we look to our customers? 97.12% 83.5
Improve customer service 97.12% 83.5
Average response time 96.88% 2.5
First contact resolution rate 98.46% 79
Customer satisfaction 94% 94
Customer goal 2 : __________________________ 0
KPI:
KPI:
Internal Process Perspective How are we going to satisfy customer needs and meet financial goals? 0
Internal goal 1 : __________________________ 0
KPI:
KPI:
Internal goal 2 : __________________________ 0
KPI:
KPI
Internal goal 3 : __________________________ 0
KPI:
KPI:
Learning & Growth Perspective How must the company learn and improve in order to achieve its vision? 0
Learning goal 1 : __________________________ 0
KPI
KPI
Learning goal 2 : __________________________ 0
KPI:
KPI:
Learning goal 3 : __________________________ 0
KPI:
KPI: