Target Baseline Value
KPI tree preview. Document date 11/1/16
Name Description Performance Value
Tier 1 - CEO Balanced Scorecard An example of Balanced Scorecard cascading. This is Tier 1 CEO scorecard. Learn more in: https://bscdesigner.com/cascading.htm 80.03%
Financial Perspective 68.75% 15
Achieve stakeholders' goals 68.75% 15
Revenue growth, % 68.75% 15
Provide customers with better products or services Add and retain high-value customers 85%
Customer Perspective 85% 85
Provide customers with better products or services Add and retain high-value customers 85% 85
Customer satisfaction index 85% 85
Improve systems 83%
Build and present brand 76.7% 76.7
Internal Process Perspective 83% 83
Improve systems 83% 83
Perceived system quality 83% 83
Build and maintain engaged team What do we need to learn to be able to solve customers' problems? Employees obtaining the skills necessary to support the strategy 81%
Learning & Growth Perspective 84.38% 40.6
Build and maintain engaged team What do we need to learn to be able to solve customers' problems? Employees obtaining the skills necessary to support the strategy 84.38% 40.6
Employee satisfaction index 78% 78
Turnover rate among top performers 90.77% 3.2