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| Tier 1 - CEO Balanced Scorecard |
An example of Balanced Scorecard cascading. This is Tier 1 CEO scorecard. Learn more in: https://bscdesigner.com/cascading.htm |
80.03%
|
59.4
|
| Financial Perspective |
|
68.75%
|
15
|
| Achieve stakeholders' goals |
|
68.75%
|
15
|
| Revenue growth, % |
|
68.75%
|
15
|
| Provide customers with better products or services |
Add and retain high-value customers |
85%
|
85
|
| Customer Perspective |
|
85%
|
85
|
| Provide customers with better products or services |
Add and retain high-value customers |
85%
|
85
|
| Customer satisfaction index |
|
85%
|
85
|
| Improve systems |
|
83%
|
83
|
| Build and present brand |
|
|
|
| Internal Process Perspective |
|
83%
|
83
|
| Improve systems |
|
83%
|
83
|
| Perceived system quality |
|
83%
|
83
|
| Build and maintain engaged team |
What do we need to learn to be able to solve customers' problems? Employees obtaining the skills necessary to support the strategy |
84.38%
|
40.6
|
| Learning & Growth Perspective |
|
84.38%
|
40.6
|
| Build and maintain engaged team |
What do we need to learn to be able to solve customers' problems? Employees obtaining the skills necessary to support the strategy |
84.38%
|
40.6
|
| Employee satisfaction index |
|
78%
|
78
|
| Turnover rate among top performers |
|
90.77%
|
3.2
|