Tier 1 - CEO Balanced Scorecard :: BSC Designer® Online

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KPI tree preview. Document date 11/1/16
Name	Description	Performance	Value
Tier 1 - CEO Balanced Scorecard	An example of Balanced Scorecard cascading. This is Tier 1 CEO scorecard. Learn more in: https://bscdesigner.com/cascading.htm	80.03%
Financial Perspective		68.75%	15
Achieve stakeholders' goals		68.75%	15
Revenue growth, %		68.75%	15
Provide customers with better products or services	Add and retain high-value customers	85%
Customer Perspective		85%	85
Provide customers with better products or services	Add and retain high-value customers	85%	85
Customer satisfaction index		85%	85
Improve systems		83%
Build and present brand		76.7%	76.7
Internal Process Perspective		83%	83
Improve systems		83%	83
Perceived system quality		83%	83
Build and maintain engaged team	What do we need to learn to be able to solve customers' problems? Employees obtaining the skills necessary to support the strategy	81%
Learning & Growth Perspective		84.38%	40.6
Build and maintain engaged team	What do we need to learn to be able to solve customers' problems? Employees obtaining the skills necessary to support the strategy	84.38%	40.6
Employee satisfaction index		78%	78
Turnover rate among top performers		90.77%	3.2

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