Target Baseline Value
KPI tree preview. Document date 10/1/16
Name Description Performance Value
Training Strategy Building a training scorecard that will help to separate time-spending on infotainment and highly useful performance-shifting training. Learn more: https://bscdesigner.com/training-scorecard.htm 57.07%
Preparation 76.36% 284.89
Trainer qualification 65.33% 65.33
Trainer communication skills 84% 84
Estimated training costs 72% 3,200
The match between training program and strategic goals 80% 80
Level 1. Reaction 87.5% 0.86
How do you feel about the training? 50% 0
Would you recommend this training to your colleagues? 100% 1
Do you want to repeat this training in the future? 100% 1
Level 2. Learning 92.11% 58.33
Exam pass rate 93.75% 75
Average exam score 94.44% 85
Before/after training test results 75% 15
Level 3. Behavior 70.97% 3.67
Reduced time for the operation 71.43% 5
Increased quality 66.67% 3
Reduced costs 75% 3
Level 4. Impact 70.59% 6
Increase in strategy execution efficiency 71.43% 5
Increase in strategy execution effectiveness 70% 7
Financial Perspective 0% 0
Increase Profits 0% 0
Provide excellent customer service 0%
Customer Perspective 0% 0
Provide excellent customer service 0% 0
Improve response quality 66.67%
Improve response time 71.43%
Internal Process Perspective 69.05% 69.05
Improve response time 71.43% 71.43
Improve technical skills 94.1%
Reduced time for the operation 71.43%
Improve response quality 66.67% 66.67
Improve communication skills 0%
Increased quality 66.67%
Learning & Growth Perspective 47.05% 47.05
Improve technical skills 94.1% 94.1
Exam pass rate 93.75%
Average exam score 94.44%
Trainer qualification 65.33%
Improve communication skills 0% 0
Trainer communication skills 84%
Estimated training costs 72%
Training Strategy Building a training scorecard that will help to separate time-spending on infotainment and highly useful performance-shifting training. Learn more: http://www.bscdesigner.com/training-scorecard.htm