Target Baseline Value
Name Description Performance Value
Balanced Scorecard This Balanced Scorecard Template project will help you to start your own Balanced Scorecard. We recommend to start with defining your strategic objectives and solution (see Business Goals tab), then you can customize strategy map according to your needs (Strategy Map tab). Finally, to track your progress, you can customize KPIs (KPIs tab). This template project is view only. To be able to customize the project according to your needs, you need to open a free trial account with or download a trial version of BSC Designer PRO from 0
Shareholder Value 0
Increase Shareholder Value 0
Money Machine The presentation walks the audience through the whole organization’s process, from sales to customers to the issuing of shareholder dividends, allowing everyone to clearly see how their individual efforts affect shareholder value.
Superior long-term value A a formal goal, measurable in terms of dividends plus share price appreciation.
Customer Satisfaction 0
Developing a customer value measurement tool Developing a customer value measurement tool that would help the company determine its customers’ assessment of the overall value of our products and services.
Operating Effectiveness 0
Improving and streamlining UNUM’s business processes What do we need to learn to be able to solve customers' problems?
Controlling costs Keeping operating costs at no more than one-half the rate of the top line
UNUM people 0
A set of employee expectations and aspirations A set of employee expectations and aspirations was developed
360-degree performance review process A new 360-degree performance review process engaged all employees in thinking strategically about their own performance and that of others organizationally above and below them.
Goals Stock Option Plan ach UNUM employee was provided with a stock option grant to purchase 300 UNUM shares once the grant was vested, a move that fostered a true sense of ownership among employees.
A benchmark survey A benchmark survey was implemented as a tool for gauging progress.