Target Baseline Value
Name Description Performance Value
Verizon Balanced Scorecard
Talent 0
Enlarge talent pool
Invest in professional development
Ensure workplace diversity
Leadership 0
Find ways of identifying high-potential employees
Grooming employees for leadership roles
Customer Service and Support 0
Determine retention issues
Promote HR-related products and services available to employees
Support employee engagement
Organizational integration 0
Create better information-sharing systems between business units and with the unions
Human resources capability 0
Build human resources capacity by rotating key talent
Creating a measurement system that highlights dept achievements
Invest in tech solutions