Target Baseline Value
KPI tree preview. Document date 12/8/19
Name Description Performance Value
Warehouse Learn how to track the warehousing process from receiving to shipping. Learn more: https://bscdesigner.com/warehouse-kpis.htm 67.32%
Finance If we satisfy the needs of our customers, what outcomes will our stakeholders see? 0% 0
Optimize Costs 0% 0
Shipping Cost Per Line
Errors Cost Per Type of Error
Improve Efficiency and Productivity 58.82%
Improve Safety 0%
Customer To achieve our vision, how must we look to our customers? 58.82% 58.82
Improve Efficiency and Productivity 58.82% 58.82
Receiving Efficiency Inventory received per hour
Inventory Turnover
Receiving Labor Productivity Volume of goods received per warehouse employee per hour
Optimize Warehouse Processes 0.72%
Vendor Compliance Program 86.67%
Minimize Errors via Automatic Data Collection 0%
On-time Shipments 58.82% 99.1
Improve Safety 0% 0
Time Lost Due to Injury
Accidents Per Year
Near Miss Issues Reported 87% 87
Effective and Safe Layout 0%
Internal Business Processes How are we going to satisfy customer needs and meet financial goals? 43.69% 43.69
Minimize Errors via Automatic Data Collection 0% 0
Returns Rate Units returned / Units sold
Accuracy Index 0% 0
Receiving Accuracy 99.5% without bar code. Benchmark data: fcbco.com 93.33%
Putaway Accuracy Inventory Put Away Correctly / Total Put Away
Inventory Accuracy (Inventory According to Records / Physical Inventory) * 100. Bar-coded: 99.8%–99.9% Benchmark data: fcbco.com 94.74%
Picking Accuracy (Total orders - Returns due Wrong Item) / (Total orders) 95%
Shipping Accuracy % of orders delivered without errors. 99.9% with full inventory process bar code. Benchmark data: fcbco.com 94.74%
Optimize Warehouse Processes 0.72% 0.72
Cost of Carrying Cents per dollar spent on inventory overhead 0.72%
Vendor Compliance Program 86.67% 86.67
Receiving Cycle Time Time for Delivery / Total Number of Deliveries
Receiving Accuracy 99.5% without bar code. Benchmark data: fcbco.com 93.33%
Compliance Program Penetration Rate 80% 80
Effective and Safe Layout 0% 0
Layout Reevaluation
Culture of safety 98.54%
Learning and Growth How must the company learn and improve in order to achieve its vision? 88.83% 88.83
Implement Technologies
Hire the right talent 79.13% 79.13
Training to Full Productivity Average Training Hours Required to Reach Full Productivity. Benchmark: Warehousing 2020 optiscangroup.com 79.13% 52
Continuous learning
Culture of safety 98.54% 98.54
Safety equipment used 100% 100
Safety standards awareness 72.9% 90
Near-miss reporting awareness 95% 95
Warehouse Process 77.92% 77.92
Receiving 93.33% 93.33
Cost of Receiving Total Cost of Receiving / Total Line Items
Receiving Labor Productivity Volume of goods received per warehouse employee per hour
Receiving Efficiency Inventory received per hour
Dock Utilization
Receiving Accuracy 99.5% without bar code. Benchmark data: fcbco.com 93.33% 99.4
Receiving Cycle Time Time for Delivery / Total Number of Deliveries
Putaway 60% 60
Putaway Cost Per Line Total Cost of Put Away / Total Line Items
Putaway Productivity Stock per warehouse employee per hour
Putaway Space Utilization
Putaway Accuracy Inventory Put Away Correctly / Total Put Away
Putaway Cycle Time Benchmark: WERC DC Measures Report 2015 60% 2.8
Storage 56.81% 56.81
Storage Costs 66% 207
Service costs 66.67% 120
Damage costs 66.67% 50
Obsolescence Costs 60% 37
Cost of Inventory 12,000
Cost of Carrying Cents per dollar spent on inventory overhead 0.72% 0.02
Storage Productivity Volume of inventory per m2
Space Utilization Space occupied / Total space available. Benchmark: WERC DC Measures Report 2015 65.79% 85
Inventory Shrinkage (Recorded Inventory Cost - Physical Inventory Cost) / Recorded Inventory Cost
Inventory Accuracy (Inventory According to Records / Physical Inventory) * 100. Bar-coded: 99.8%–99.9% Benchmark data: fcbco.com 94.74% 99.8
Inventory Turnover
Pick & Pack 96.28% 96.28
Pick and Pack Cost
Picking Productivity Order lines per hour
Use of Packaging Materials
Equipment Dock Utilization
Picking Accuracy (Total orders - Returns due Wrong Item) / (Total orders) 95% 99.5
Returns rate Units returned / Units sold
Cost of returns
Pick and Pack Cycle Time Travel time for pickers 97.56% 4
Shipping 83.18% 83.18
Shipping Cost Per Line
Back Order Rate Orders unfulfilled immediately / Total orders. Benchmark: WERC DC Measures Report 2015 60.2% 0.82
Dock Utilization
Shipping Accuracy % of orders delivered without errors. 99.9% with full inventory process bar code. Benchmark data: fcbco.com 94.74% 99.8
Orders Received Damage Free Benchmark: WERC DC Measures Report 2015 87.5% 98.5
Average Time to Customer (Lead Time) Average time to deliver once the order was placed. Benchmark: WERC DC Measures Report 2015. 90.28% 6