Warehouse Scorecard :: BSC Designer® Online

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KPI tree preview. Document date 7/1/19
Name	Description	Performance	Value
Warehouse	Learn how to track the warehousing process from receiving to shipping. Learn more: https://bscdesigner.com/warehouse-kpis.htm	47.6%
Finance	If we satisfy the needs of our customers, what outcomes will our stakeholders see?	0%	0
Optimize Costs		0%	0
Shipping Cost Per Line
Errors Cost Per Type of Error
Improve Efficiency and Productivity		58.82%
Safety		0%
Customer	To achieve our vision, how must we look to our customers?	29.41%	29.41
Improve Efficiency and Productivity		58.82%	58.82
Receiving Efficiency	Inventory received per hour
Inventory Turnover
Receiving Labor Productivity	Volume of goods received per warehouse employee per hour
Optimize warehouse processes		0.72%
Vendor Compliance Program		86.67%
Minimize Errors via Automatic Data Collection		0%
On-time Shipments		58.82%	99.1
Improve Safety		0%	0
Time Lost Due to Injury
Accidents Per Year
Near Miss Issues Reported		87%	87
Effective and Safe Layout		0%
Internal Business Processes	How are we going to satisfy customer needs and meet financial goals?	41.85%	41.85
Minimize Errors via Automatic Data Collection		0%	0
Returns Rate	Units returned / Units sold
Accuracy Index		0%	0
Receiving Accuracy		93.33%
Putaway Accuracy	Inventory Put Away Correctly / Total Put Away
Inventory Accuracy	(Inventory According to Records / Physical Inventory) * 100	94.74%
Picking Accuracy	(Total orders - Returns due Wrong Item) / (Total orders)	95%
Shipping Accuracy	% of orders delivered without errors	94.74%
Optimize Warehouse Processes		0.72%	0.72
Cost of Carrying	Cents per dollar spent on inventory overhead	0.72%
Vendor Compliance Program		86.67%	86.67
Receiving Cycle Time	Time for Delivery / Total Number of Deliveries
Receiving Accuracy		93.33%
Compliance Program Penetration Rate		80%	80
Effective and Safe Layout		80%	80
Layout Reevaluation		80%	80
Culture of safety		97.92%
Learning and Growth	How must the company learn and improve in order to achieve its vision?	88.83%	88.83
Implement Technologies
Hire the right talent		79.13%	79.13
Training to Full Productivity	Average Training Hours Required to Reach Full Productivity. Benchmark: Warehousing 2020 optiscangroup.com	79.13%	52
Continuous learning
Culture of safety		98.54%	98.54
Safety equipment used		100%	100
Safety standards awareness		72.9%	90
Near-miss reporting awareness		95%	95
Warehouse Process		77.92%	77.92
Receiving		93.33%	93.33
Cost of Receiving	Total Cost of Receiving / Total Line Items
Receiving Labor Productivity	Volume of goods received per warehouse employee per hour
Receiving Efficiency	Inventory received per hour
Dock Utilization
Receiving Accuracy	99.5% without bar code. Benchmark data: fcbco.com	93.33%	99.4
Receiving Cycle Time	Time for Delivery / Total Number of Deliveries
Putaway		60%	60
Putaway Cost Per Line	Total Cost of Put Away / Total Line Items
Putaway Productivity	Stock per warehouse employee per hour
Putaway Space Utilization
Putaway Accuracy	Inventory Put Away Correctly / Total Put Away
Putaway Cycle Time	Benchmark: WERC DC Measures Report 2015	60%	2.8
Storage		56.81%	56.81
Storage Costs		66%	207
Service costs		66.67%	120
Damage costs		66.67%	50
Obsolescence Costs		60%	37
Cost of Inventory			12,000
Cost of Carrying	Cents per dollar spent on inventory overhead	0.72%	0.02
Storage Productivity	Volume of inventory per m2
Space Utilization	Space occupied / Total space available. Benchmark: WERC DC Measures Report 2015	65.79%	85
Inventory Shrinkage	(Recorded Inventory Cost - Physical Inventory Cost) / Recorded Inventory Cost
Inventory Accuracy	(Inventory According to Records / Physical Inventory) * 100. Bar-coded: 99.8%–99.9% Benchmark data: fcbco.com	94.74%	99.8
Inventory Turnover
Pick & Pack		96.28%	96.28
Pick and Pack Cost
Picking Productivity	Order lines per hour
Use of Packaging Materials
Equipment Dock Utilization
Picking Accuracy	(Total orders - Returns due Wrong Item) / (Total orders)	95%	99.5
Returns rate	Units returned / Units sold
Cost of returns
Pick and Pack Cycle Time	Travel time for pickers	97.56%	4
Shipping		83.18%	83.18
Shipping Cost Per Line
Back Order Rate	Orders unfulfilled immediately / Total orders. Benchmark: WERC DC Measures Report 2015	60.2%	0.82
Dock Utilization
Shipping Accuracy	% of orders delivered without errors. 99.9% with full inventory process bar code. Benchmark data: fcbco.com	94.74%	99.8
Orders Received Damage Free	Benchmark: WERC DC Measures Report 2015	87.5%	98.5
Average Time to Customer (Lead Time)	Average time to deliver once the order was placed. Benchmark: WERC DC Measures Report 2015.	90.28%	6

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